1.BOOKING ORDER. Booking Order shall be encoded in the Southwest system, at least 24 hours prior to the guest’s arrival or departure with the following details, to wit:
1.1 Guest names
1.2 Total Number of Passengers (stating the number of adults, children and infants, and senior citizens);
1.3 Flight Details (Airline, Flight Numbers, Arrival and Departure schedules);
1.4 Name of Resort or Drop-Off/Pick-Up Stations;
1.5 Required Services (e.g. bus, bus and boat, door to door, terminal and environmental fees).
2.LATE BOOKING. Passengers may be allowed to book transfers beyond the 24-hour cut-off provided these are made no later than one (1) hour prior to the guest’s arrival or three (3) hours prior to the guest’s departure. Southwest shall exert best effort to accommodate the late booking in its regular schedule of transfers, or subject to surcharges where applicable and upon agreement of the booking passenger.
3.LATE PASSENGERS. Departing passengers shall be at the embarkation point at least 30 minutes before the scheduled departure, otherwise, seat allocation will be forfeited in favor of waitlisted passengers. Southwest shall not be held liable for any claims made by late passengers who fail to take scheduled transfers.
4.CANCELLATIONS. In the event of booking cancellation, passengers shall notify Southwest through a written request either sent by email or fax. Cancellations will be subject to the following refunds:
4.1 Booking cancellation made at least three (3) days before the scheduled flight arrival or departure shall be given a seventy-five percent (75%) refund.
4.2 Booking cancellation made twenty-four (24) hours before the scheduled flight arrival or departure shall be given a fifty percent (50%) refund.
4.3 Booking cancellation made on the date of the scheduled flight arrival or departure shall not be refunded.
5.NO-SHOW GUESTS. Guests who do not show up at the arrival counter of Southwest at the airport terminal, or at the hotel or pick-up station for departures, shall be charged 100% and no refund will be issued to the them.
6.PAYMENT. Passengers shall pay by credit card, Peso Pay, or Paypal.
7.TERMINAL & ENVIRONMENTAL FEES. Passengers shall pay all terminal and environmental fees. To avoid long lines at the jetty port, advance payments through this website is highly recommended.
8.BAGGAGE ALLOWANCE. Each passenger is allowed two (2) pieces hand-carried luggage. Any number of luggage in excess will be charged P250.00 per luggage.
9.PORTERAGE SERVICE. Porterage service is not included in the transfer fee. Third party porterage service for a fee may be requested at the time of booking, but in no way shall Southwest be held liable for the performance of the porterage provider.
10.LOST OR DAMAGED LUGGAGE. In the unlikely event of lost or damaged luggage due to negligence of third party porterage provider or the passenger, Southwest shall not be held liable for said loss or damage.
11.FORCE MAJEURE. In cases where passengers from the point of origin to the point of destination miss their flights due to delays in or cancellation of transfers caused by increment weather, natural calamities, fortuitous events, civil commotion, and all other causes beyond the control of Southwest, the latter shall not be held liable for any refund or remuneration of expenses by passengers due to said failure of services.